Refunds, Returns & Shipping Policy
At Amino Alchemy, we are dedicated to providing the highest quality research-grade products and outstanding customer service.
Below you’ll find our official policies regarding refunds, returns, and shipping procedures.
Refund Policy
Due to the delicate nature of our products and strict quality control protocols, we are unable to accept returns.
If your order arrives with missing, incorrect, or damaged items, please contact us at
support@aminoalchemy.com, and we will gladly assist you.
Our team is committed to providing exceptional service and ensuring customer satisfaction with product quality, support, and timely delivery.
Order cancellations must be requested via email prior to shipment. Once an order has shipped, cancellations are no longer possible.
If you have any questions or concerns regarding your order, feel free to reach out to us at
support@aminoalchemy.com, and we will do our best to assist you promptly.
Thank you for your understanding.
Returns & Replacements
Due to regulations concerning the sale of research products, we cannot accept returns.
However, if you receive an incorrect shipment or item(s) that differ from what you ordered, please contact us via email at
support@aminoalchemy.com.
We will arrange for a replacement of the correct items as quickly as possible.
Shipping & Delivery
We offer several secure and reliable shipping options to ensure prompt delivery:
- UPS GroundÂ
- UPS 2nd Day Air
Orders ship the following business day. Kindly note transit times are estimated to be 1-5 business days depending on delivery service selected and location.